Order Management Support

Description:
 

Required Education - 3rd year University Engineering student (Industrial, Mechanical, Electrical, ETC.) 

Skill Sets Needed - Detail oriented individual, an understanding of SAP, working knowledge of MS excel and other MS Office programs, ability to follow directions and to perform with limited supervision. Ability to work with within a diverse environment. 

Not required but the ability to speak German would be a big plus. 



Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

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