* Proceed with assigned day-to-day service & solution management related IT operations.* Adheres to internal working rules and guidelines, and proposes process improvements.* Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion.* Completes IT Service and Solution Management related transactions with involved internal and external parties.* Responds to operations related enquiries, may act as first point of contact in subject matters.* Reports accurately and timely to accountable management.* Liaises with functionally involved Operations and Professionals.* Works independently, as a stand-alone position or within a functionally dedicated team of IT Service Management Professionals. ?
Prominent knowledge in Access, Excel and VBA/macros
Hands on experience in Excel formulas, pivot tables, charts and advanced Excel functions
Experience in writing queries in SQL management studio and MS Access database
Experience in working in Classics ASP/DOTNET.
Deep and practical understanding of Visual Basic for Desktop
Exposure to network architect, familiarity with IP address structure and subnet masks