NM Customer Support Engineer

NM Customer Support Engineer 
Duration 12-18 months 
Location Richardson TX
 
Description:
DURATION: Up to 18 months, renewed quarterly, based on budget approvals, business needs, and performance 
 WORK SITE; Richardson, TX (onsite) 
 SHIFT HOURS: 11AM - 7P CST 
 NO TRAVEL / POSSIBLE BIC OT ONCE ONRAMPED 
 INTERVIEW METHOD: 1st Round - phone/Webex / 2nd Round - In-person or Webex with Video 
 
 Minimum Requirements: 
 1. Linux/Unix knowledge above user-level. Would prefer RHCSA certification 
 2. CCNA level networking knowledge or certification 
 3. Experience with the Network Management Applications
 4. Experience with SNMP 
 5. Virtualization knowledge. VMWare, or KVM, or Hyper-V experience 
 
 Desired Skills: 
 1. Customer support background 
 2. Oracle MySQL expertise 
 3. Java Knowledge 
 4. Python experience 
 4. OpenStack knowledge 
 
 This Network Management Customer Support Engineer (CSE) position has the following responsibilities: 
 --Analyze, use and configure network management applications for medium to critical complexity 
 networks. 
 --Phone/email consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis. 
 --Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally. 
 --Provide systems product training and mentoring to other CSE's and assist in problem resolution where required. 
 --Utilize test equipment and configurations in CSE lab for simulations of real problems. 
 --Escalate systems and problems to appropriate internal resources and resolve on a timely basis. 
 --Accurately and completely document problems and solutions on case notes and bug reports. 
 --Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated. 
 --Complete projects which improve the support processes as assigned. 
 --Assist in a consultative role to facilitate the design of the network and complete design reviews as needed. 
 
 Required: 
 * Typically requires BS in CS or EE or equivalent plus 2-3 years related experience 
 * 3+ years’ experience with UNIX/LINUX - Preferably Red Hat or CentOS 
 * CCNA 
 * 2+ years’ experience with SNMP 
 * Basic knowledge of VMWARE 
 * 2+ years software experience, specifically Python, Ruby, or Java 
 * 2+ years network management experience 
 * 2+ years exposure to networking products and protocols 
 * Strong Customer Service Skills 
 * Strong Time Management Skills 
 * Ability to communicate effectively both verbally and in writing 
 * Ability to work with cross-functional teams 
 * Ability to determine problems and deliver known solutions 
 * Ability to work effectively with and provide guidance to other members of the work group 
 
 Desired Knowledge: 
 * Network Management Application Knowledge of any or many of the following (Cisco Prime Infrastructure, Cisco Application Policy Infrastructure Controller Enterprise Module (APIC-EM), iWAN, SDWAN, CiscoWorks, HP Openview, Solarwinds, Nagios, or Concord) 
 
 Desired skill sets are associated with the following certifications or technologies: 
 * Oracle Database and SQL 
 * RHCSA, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl 

Thanks & Regards, 
Imran (Emu) Shikalgar 
APN Software Services, Inc 
39899 Balentine Drive, Suite 385, Newark, CA 94560 
510-402-4704 (Voice & Text) 
Phone: 510-623-5050 Extn.129 | Fax 510-623-5055 | Imran@apninc.com 
linkedin.com/in/imranshikalgar

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