NM Customer Support Engineer
Duration 12-18 months
Location Richardson TX
Description:
DURATION: Up to 18 months, renewed quarterly, based on budget approvals, business needs, and performance
WORK SITE; Richardson, TX (onsite)
SHIFT HOURS: 11AM - 7P CST
NO TRAVEL / POSSIBLE BIC OT ONCE ONRAMPED
INTERVIEW METHOD: 1st Round - phone/Webex / 2nd Round - In-person or Webex with Video
Minimum Requirements:
1. Linux/Unix knowledge above user-level. Would prefer RHCSA certification
2. CCNA level networking knowledge or certification
3. Experience with the Network Management Applications
4. Experience with SNMP
5. Virtualization knowledge. VMWare, or KVM, or Hyper-V experience
Desired Skills:
1. Customer support background
2. Oracle MySQL expertise
3. Java Knowledge
4. Python experience
4. OpenStack knowledge
This Network Management Customer Support Engineer (CSE) position has the following responsibilities:
--Analyze, use and configure network management applications for medium to critical complexity
networks.
--Phone/email consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis.
--Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.
--Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.
--Utilize test equipment and configurations in CSE lab for simulations of real problems.
--Escalate systems and problems to appropriate internal resources and resolve on a timely basis.
--Accurately and completely document problems and solutions on case notes and bug reports.
--Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated.
--Complete projects which improve the support processes as assigned.
--Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.
Required:
* Typically requires BS in CS or EE or equivalent plus 2-3 years related experience
* 3+ years’ experience with UNIX/LINUX - Preferably Red Hat or CentOS
* CCNA
* 2+ years’ experience with SNMP
* Basic knowledge of VMWARE
* 2+ years software experience, specifically Python, Ruby, or Java
* 2+ years network management experience
* 2+ years exposure to networking products and protocols
* Strong Customer Service Skills
* Strong Time Management Skills
* Ability to communicate effectively both verbally and in writing
* Ability to work with cross-functional teams
* Ability to determine problems and deliver known solutions
* Ability to work effectively with and provide guidance to other members of the work group
Desired Knowledge:
* Network Management Application Knowledge of any or many of the following (Cisco Prime Infrastructure, Cisco Application Policy Infrastructure Controller Enterprise Module (APIC-EM), iWAN, SDWAN, CiscoWorks, HP Openview, Solarwinds, Nagios, or Concord)
Desired skill sets are associated with the following certifications or technologies:
* Oracle Database and SQL
* RHCSA, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl
Thanks & Regards,
Imran (Emu) Shikalgar
APN Software Services, Inc
39899 Balentine Drive, Suite 385, Newark, CA 94560
510-402-4704 (Voice & Text)
Phone: 510-623-5050 Extn.129 | Fax 510-623-5055 | Imran@apninc.com
linkedin.com/in/imranshikalgar