Service Project Manager 3

Service Project Manager 3
Location: Norcross, GA 30092
Duration: 4 Months

Description:  The position will deal with training proposals from DI training portfolio for customer onsites. It will involve interfaces with Business Developers, Channel Partners, Sales and customers to scope and develop the proposal details, and submit to LoA for approval, then deliver to customer. It will then followup on the proposal for questions/order placement through to PO receipt.
 
 Upon scheduling, it will communicate to the customer the timeline for delivery and respond to any issues with delivery and quality.
 
Specific skills: high communication skills, excellent written and oral. Conflict resolution. Customer service focus and responsiveness. Broad business understanding (margin, cost impacts), Patience and calm required to deal with issues and customer ire. Levelheaded. Quality understanding.
 
BA or equivalent experience.

 * Manages internal Customer Service projects to be conducted in time, quality and cost. * Adheres to the guidelines of PM and deploys all (or specific) methods to optimally achieve the project goals (e.g. planning controlling, reporting, claim management, risk management, management of internal and external stakeholders ...). * Contributes to organizational learning by conducting lessons learned, continuous improvement and sharing information with the Customer Service organization. * Adheres to respective guidelines (e.g. tax regulations, Export Control, EHS). * Projects vary in size and scope, but Service Delivery Projects with external customers are covered by  * May be involved in the negotiation and planning of projects to ensure the achievement of the project goals at an early stage. Financial performance and business risk expected: lowContractual Complexity of project: lowTechnical Complexity: lowOrganization complexity: lowTypical Budget (accountably managed): 250 KEUR to 700 KEUR p.a.Typical Budget (influence as key contributor): higher volume "Sub Project Manager" Local / Regional Process Improvement Projects (small to medium)Facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. Responsible for delivery of results for the respective process steps. May guide technical or adminisstrative staff. Acts as a functional process resource on projects or programs. Contributes to continuous improvement plan. May perform active role in maintaining functionally focussed client relationships.Higher level: Primarily intra-organizational contacts; external contacts occur in the frame of client projects.Lower level: Primarily intra-organizational contacts.Caution: FTE Project Management rarely exists in these level - most often Professionals, partly accountable for planning and accomplishing (parts of) project - based assignments. 2-4 years Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation. Focus on applying and expanding acquired knowledge base. Application of knowledge in increasingly both broader professional and managerial context. Basic level of professional judgment competence. Improves processes within specialized area. Impacts team results. |   | 

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