Location: Newport Beach, CA 92663
Duration: 2 Months with possible extension
Hours: M-F, 40 hours/week (8:00 AM to 4:30 PM)
Key Qualifications: MS Outlook and MS Word proficiency, heavy phones experience
· High School Diploma or equivalent (Required)
· Minimum one (1) year clerical experience, including filing, use of calculator and basic telephone skills (Required)
· Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members) (Required)
· Working knowledge of medical terminology, plus full understanding of medical insurance procedures (Required)
COMPLETE DESCRIPTION:
The Front Office Assistant, under the direction of the Site Supervisor or Site Manager, performs a variety of clerical duties and front office operations in support of the patient care activities of the department. Employee will ensure a well- paced, patient flow and continuous communication with HMG-HMTS coworkers, be proficient in All Scripts and IDX information systems and have the ability to schedule appointments for HMT-HMTS physicians.
The Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of HMG-HMTS, and participates in the continuous quality improvement process as required. Employees will maintain a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, quality control requirements, and preventive maintenance.
Front Office Assistant III: In addition to the above, the Front Office Assistant III will: x Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur. x Ensures Front Office equipment functions properly, placing services calls when required. x Orders, distributes and stores office supplies for HMG-HMTS.
Key Qualifications/Must haves: Insurance knowledge, outpatient clinical experience if they do have it, experience checking patients in and out, working within a very busy environment. Outpatient background preferred, appointment setting, EPIC experience a plus.