Lab Support Senior Engineer

This job requires interaction and completion of tasks for an India based Solutions Engineering team. There will be interaction with Engineers in the US based lab as well. Because the team is based in India, the working hours will be offset from normal US working hours to accommodate the work schedule of the India team. Tasks include: 1. Server and Network Switch Rack installation including network connections 2. Installation of Operating system environment on servers (VMware ESXi, Linux, Windows Server) 3. Installation of Dell EMC FlexOS (ScaleIO) SW on servers including clustering the servers as part of the installation 4. Creation of Storage Pools and other Volume related configurations 5. Occasionally Installation of various applications on these clustered servers (for example: Oracle DB, Microsoft SQL Server, SAP HANA, Microsoft Exchange, Splunk, etc...) 6. Technical support of Network, Server and other troubleshooting activities based on the needs of the Engineering team. 7. The team uses a support ticketing system in JIRA to outline tasks. Familiarity with support ticketing and problem resolution is preferred. This position also requires that the technical environment is properly monitored and that any problems are rectified. Maintain a working knowledge of all documented processes and procedures. Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies. Identify system or storage performance issues and participate in the development of tools to improve system management. Provides technical expertise in the development of collaborative platform client application/customer interface Identify and execute on proactive and preventative system upgrades.
Provide general architectural level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment. Responsible for participating in the development of test configuration plans for the lab computing environment infrastructure. Responsible for ensuring proper deployment of fiber-channel storage arrays, hosts, switches, software, and storage networking infrastructure. Ensure that the technical environment is properly monitored and that any problems are rectified. Maintain a working knowledge of all documented processes and procedures. Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations and assists to implement efficiencies. Mentor and project-supervise less experienced Lab System Engineers. Identify system or storage performance issues and participate in the development of tools to improve system management. Provides technical expertise in the development of collaborative platform client application/customer interface Identify and execute on proactive and preventative system upgrades.
 
Notes from PMO:
Will be supporting Bangalore India -- need to be on site from 4pm - 12am Midnight or 5pm - 1am -- need experience with JIRA rack and stack network switches, servers, installing windows VMWare and Linux, would ideally like someone that is self-motivated and can communicate properly and have patience 
-- See rest of the information below: 
Work schedule? Because they are supporting India – 4pm – 12pm Midnight – need to support morning for the guys in India, need to be there until Midnight – flexible to maybe 5pm – 1am 
 
Day to day responsibilities? Rack + Stack of servers, rack and stack of network switches and storage platforms ISALAN, servers themselves when racked, looking to install Windows/VMWare sometimes Linux – like them to install flex OS – doesn’t replace OS rides on top, basically a storage layer – network switches configured. Installing OS, applications – will be taught This is in support of a team over in India – there are 1-2 engineers on Parmer, primary responsibility is doing work for solutions team in India. Have JIRA – as engineers put through tickets need to be, +JIRA experience, reading issue working issue 
 
What are the top 3 things you can’t live without? - Communication/Patience – phone talking to people with thick accents - Decent work ethic, self-motivated – no real on site management - Everyday will have a call with team in India - Would ideally like someone that is self-motivated.

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