CPS Specialist

Assist in indexing incoming faxes into EMR (Epic), indexing work is administrative/clerical and consists of identifying patient name and date of birth listed on faxes and selecting the correct patient in the EMR to attach.
 
Minimum Requirements:
•           High School Diploma or equivalent
•           1+ years of relevant experience working within a health care and customer service setting
 
Preferred:
•           Healthcare front office/scheduling experience is preferred but not required. College degree in related field. 
 
This individual projects an image of professionalism in communication and conduct at all times to ensure a positive experience for the patient, physician, visitor, colleague or partnering departments.  The Patient Scheduling Specialist mission is to maintain a patient centric philosophy throughout all processes and procedures. They are the initial contact representative for a patient or physician calling Hoag Hospital in which to establish appointments, inquire about financial questions, Hoag Portal, pre-registration, exam preparation and coordination of services.  They function as a liaison for those we serve and possess an extensive knowledge of the actual procedures, precertification, and financial requirements unique within each contract, department or facility under the Hoag brand.  
Level 1: This position requires the ability to perform all functions within the SERVE (Schedule, Educate, Register, Verify and Estimate essential job functions. Estimation requires scheduler to submit to eligibility vendor and eligibility team for patient follow-up for a patient. Effectively handles 30+ transactions per day for several different departments and services with minimal or no error. This level can take calls from main department line. This level can include staff that pre-register and schedule for one or two departments in addition to other departments of radiology or new departments for CPS.  This level meets all requirements for excellent customer service by maintaining excellent patient and physician satisfaction rating.

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