System Administrator

Duration: 12 months
Location: Burlington, MA
JOB TITLE: Onsite Systems Administrator (12 month duration. If candidate is great, they will keep for 24 months)
>Must have true and track record of proven desktop support 
>Must have 5+ years experience at 1 company 
>Must be local and available for an in-person interview (not skype)
Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
 Strong problem solving/analytical/critical thinking skills 
 Self-starter with excellent organizational, administrative and interpersonal skills 
 Ability to multi-task and work in fast paced environment 
 Ability to work independently, with team, and with User base in a professional manner 
 Ability to develop good rapport and build strong relationships with User base and teammates 
 Ability to present/train User base 
 Experience in troubleshooting and critical incident management 
 Experience in project and task management 
 Experience supporting Windows 7 & 10 O/S and Microsoft applications 
 Excellent oral and written, interpersonal, and communication skills 
 BS or equivalent experience (5 years of related experience in corporate computing environment) Technical Proficiency:

Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
 Windows 7 and Windows 10
 Microsoft Office 2007 to 365
 Anti-virus/Anti-malware
 Ticketing Systems
 Hardware (Desktops and Laptops)
 Mobile Devices and Applications (smartphone and tablets)  VPN  Remote Desktop  Backup Solution  VOIP  LAN/WAN  TCP/IP

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