Duration: 12 months
Location: Burlington, MA
JOB TITLE: Onsite Systems Administrator (12 month duration. If candidate is great, they will keep for 24 months)
>Must have true and track record of proven desktop support
>Must have 5+ years experience at 1 company
>Must be local and available for an in-person interview (not skype)
Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to multi-task and work in fast paced environment
Ability to work independently, with team, and with User base in a professional manner
Ability to develop good rapport and build strong relationships with User base and teammates
Ability to present/train User base
Experience in troubleshooting and critical incident management
Experience in project and task management
Experience supporting Windows 7 & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills
BS or equivalent experience (5 years of related experience in corporate computing environment) Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
Windows 7 and Windows 10
Microsoft Office 2007 to 365
Anti-virus/Anti-malware
Ticketing Systems
Hardware (Desktops and Laptops)
Mobile Devices and Applications (smartphone and tablets) VPN Remote Desktop Backup Solution VOIP LAN/WAN TCP/IP