Program Support Rep


 • ***Pharmacy Technician experience preferred.*** 
 • Primary Call Center contact for pharmacies and medical professionals. Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. 
 Principal Accountabilities: 
 • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
 • Quickly assesses the user's issue and provides first level support for problem resolution. 
 • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
 • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
 • Works under moderate supervision and typically reports to the Customer Service Supervisor. 
 Minimum Education & Experience: 
 • We require candidates to have a minimum Call Center background of 3 + years. 
 • HIPPA certified, or experience in claim processing preferred. 
 • Bi-lingual (English/Spanish) preferred. 
 
 

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