Duration: 12 months +
Description:
• Work strategically and efficiently to deliver a large volume of deliverables on a monthly basis in partnership with other vendors
• Ability to manage large amounts of data in Excel and maintain accuracy
• Strong organizational and time management skills to maintain high productivity with changing priorities
• Deliver virtual products and support while following training and SOPs with a high-level of accuracy
• Provide customer support for all associated products
• Ability to run and compile reports for internal sales colleagues
• Knowledge of virtual class concept and ability to provide technical and operational support for VILTs as needed
• Ability to learn quickly and retain training information and materials
• Knowledge of SAP a plus
Responsibilities:
· Deliver service contract virtual education through researching and confirming customer data and deploying through LMS and ordering from vendor partner
· Provide LMS commercial support (phone and email) for internal and external customers
· Process Point of Sale and Stand Alone orders or Virtual products
· Coordinate Virtual Instructor Led Training Classes with customers and instructors
· Additional job duties as needed