ACH Analyst I

Responsibilities 
 
 • Process daily ACH, EFT, credit card and SEPA transactions for customers of the company
 • Engage in new customer setups, which requires communication with multiple parties, including co-workers, customers, banking representatives, and technical contacts
 • Maintain detailed records of transactions processed
 • Participate in the ongoing development of an automated system for transaction processing
 • Work in collaboration with other departments to resolve customer payment and technical issues
 • Prepare and maintain proper procedural documentation for compliance purposes
 • Accept other duties as assigned
 
 Desired Experience
 • Bachelor’s degree preferred
 • 0 – 2 years of experience
 • Understanding of ACH and ACH processing preferred, but not required 
 • 1 to 2 years of cash handling and/or previous banking experience required
 • Works well in a fast paced, team-oriented environment
 • Extremely comfortable working with computers and a variety of applications
 • Flexible and adaptable attitude toward work schedule (some holiday coverage)
 • Personal Traits:
 o Dependability is a must. May require some overtime in order to make sure the customer’s needs are met. 
 o Exceptional listening and communication skills - detailed, organized and process-oriented. 
 o Flexibility – must be able to multi-task, efficiently switch gears, and prioritize. Should be able to work well independently as well as in a team-oriented environment.
 o Takes ownership - able to learn quickly, maintain a high standard of service and quality control, be able to problem solve and deal with conflicts as they arise while maintaining a high degree of professionalism.
 o Goal-oriented - able to provide a sense of direction and persevere to achieve positive results, must be dedicated and have the ‘willing to get the job done” attitude 

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