MUST HAVE
>Must have true and track record of proven desktop support
>Must have 5+ years experience at 1 company
>Must be local and available for an in person interview (not skype)
Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
Skills/Qualifications/Experience:
· Strong problem solving/analytical/critical thinking skills
· Self-starter with excellent organizational, administrative and interpersonal skills
· Ability to multi-task and work in fast paced environment
· Ability to work independently, with team, and with User base in a professional manner
· Ability to develop good rapport and build strong relationships with User base and teammates
· Ability to present/train User base
· Experience in troubleshooting and critical incident management
· Experience in project and task management
· Experience supporting Windows 7 & 10 O/S and Microsoft applications
· Excellent oral and written, interpersonal, and communication skills
· BS or equivalent experience (5 years of related experience in corporate computing environment)
Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
· Windows 7 and Windows 10
· Microsoft Office 2007 to 365
· Anti-virus/Anti-malware
· Ticketing Systems
· Hardware (Desktops and Laptops)
· Mobile Devices and Applications (smartphone and tablets)
· VPN
· Remote Desktop
· Backup Solution
· VOIP
· LAN/WAN
· TCP/IP