Position Title: Customer Support Technician
Location: Chesapeake Virginia
Duration: 1+ months possibility of extension and also temp to perm for the right candidate
Overnight Shift - 11pm -7am
Responsible for Tier I software and hardware support.
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary.
Assists in the resolution of application, hardware and software problems.
Education: Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills.
Complexity: Learner/entry level role. Provides Tier 1 support of low to medium complexity.
Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers.
Generally follows documented procedures and checklists.