IT Product Manager - End User Services

What You'll Do
 To strengthen our growing team, we are looking for an experienced product manager with a background in driving the strategic direction of internal products. You will synthesize a product vision and partner with customer and engineering teams to define new support practices and workflows for emerging and existing technology. You help determine how we manage our global fleet of technology and act as a subject matter expert to help prepare the team for new changes to core systems.
 Skills: Who You Are
 You have outstanding social skills, are an analytical thinker, and great at navigating complex issues. You have experience working with a growing team and you thrive in a fast paced environment. You love building relationships with customers, business partners and IT team members alike. You are passionate about IT end user support, have an excellent background in managing global projects, and shipping solutions at scale.
 If this sounds like you, you probably have experience with:
 ● Thinking strategically, influencing decisions, and crafting a compelling product vision
 ● Work closely with vendors to anticipate future changes and how they impact our IT ecosystem
 ● Prioritizing new feature implementation vs. bug fix
 ● Conveying your product vision through bold product roadmaps and proactively planning for future development
 ● Promoting teamwork and leading a cross-functional team of engineering, operations, and internal customers to deliver multiple projects to aggressive timelines from inception to launch
 ● Capturing product requirements
 ● Identifying and resolving inefficiencies in tools, process, and workflows as well as brainstorming new methods of efficiency to support our key business partners
 ● Effectively communicating with all levels of staff, including executive level stakeholders
 ● Working within and planning against a defined release schedule
 ● Defining and analyzing metrics that inform the success of the product Requirements:
 ● 5+ years experience, preferably in product management of corporate systems or IT project management
 ● Hands-on experience with frontline customer technical support ● Domain level expertise in GSuite and Slack Administration
 ● Background working within an Agile environment
 ● Experience with team supervision or people management a plus
 Keywords: 
 Education: ● BA/BS in Engineering, Computer Sciences, Information Systems or Business Administration desired

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