Title: Service Technician 1
Location: Houston, TX
Duration: 5+ Months
* Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
* Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
* Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
* Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
* Adheres to defined processes and applicable regulations. "Vocationally trained Operator / Administrator" OR "Skilled Operator / Clerk"
(please see information at bottom of this cell):
In Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with approprioate processes. Unexpected situations, however, typically needs technical assistance or authorization. In Production: Operates a defined number of related specialized machines and equipment, which may include prescribed CNC programming (i.e. setting parameter) to setup the machines for production program.In Assembly: Incumbent needs to have certain degree of theoretical knowledge and procedural understanding to operate in qualified assembly processes, which includes effective usage of a number of tools and machines during during assembly process. Assembly process however still repetitive and routine. In Administration / Customer Services: Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising. In Production: Operates a defined number of related specialized machines and equipment, which may include prescribed CNC programming (i.e. setting parameter) to setup the machines for production program.In Assembly: Incumbent needs to have certain degree of theoretical knowledge and procedural understanding to operate in qualified assembly processes, which includes effective usage of a number of tools and machines during during assembly process. Assembly process however still repetitive and routine. "Vocationally trained Operator / Administrator" OR "Skilled Operator / Clerk" (please see information at bottom of this cell): Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available. Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment. In Administration / Customer Services: Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.In Technical Customer Services: Service group employee, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed. In Production: Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.Typical positions: Mechanic Technology Operator, Floor Assembly Operator, Administrative Functional Support"Skilled Operator / Clerk": Deliver a limited range of practical, technical, operative and/or clerical processes within an area of work. Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job. In Administration / Customer Services: Position operates with dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes. Customer Services functions gather and files information gained in routined customer contact calls. Higher level: Handling inbound calls, in basic 1st level support situations, while handling majority of request in the basis of given procedures. Lower level: Outbound calls, operating with given frame of structured information requested.In Production: Positions are expected to use specialized machines, tools and equipment for effective performance, which allows specific variances in operation mode.For Assembly work places: Work routines are repetitive by nature, but may take some seconds to some minutes each.Typical positions: Floor Assembly operator - Electric / Mechanic / Semi-products, Team Assistant 2 year vocational training + up to 1 year experience needed Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period.