Processing Analysts

Processing Analysts – Bilingual in Portuguese  
Location: Chicago IL
Duration: 12 months contract
 
The Processing roles, the hours are 7:30a.m. to 5:30p.m. therefore would need to be available for any shifts to cover the hours of operation. 

The Processing Analyst is responsible to provide support to Mars Line Managers, Associates and local P&O in performing a variety of transactional requests, including but not limited to processing P&O administrative activities, ensure routing and approval of transactions in accordance with established business processes and resolve all discrepancies related to transactions. A key focus of the incumbent in this role is to deliver consistent results through strong customer focus and a commitment to service delivery excellence. 

• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation 
• Support the Transaction Center Lead and Processing Specialist Manager in the implementation of governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes 
• Collaborate closely with various levels within the MyP&O organization to resolve escalated issues and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence 
• Demonstrate customer partnership through resolution ownership and anticipating needs 
• Understand business requirements in an effort to provide accurate processing of data changes in a timely manner with accuracy 
• Develop and maintain working knowledge of guidelines, business processes and systems 
• Operational Execution 
• Operational Execution 
o Provide quality mass and self-service transactional, administrative and support services for in-scope functional areas through various intake channels in accordance to establish guidelines and business processes 
o Verify data completeness required to process manual personal associate and organizational transactions 
o Log queries and updates, create tickets and ensure closure of tickets 
o Proactively follow-up on requests not immediately completed and retain ownership of requests 
o Understand scope of services and to whom complex requests and inquiries should be escalated to for support 
o Adhere to established processing guidelines and business processes when performing requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service 
o Continuously identify areas of improvement and communicate suggestions to managers as appropriate 
o Provide informal guidance, support and coaching to newer team members. 
Note: May differ from the current job holder’s own skills and experience. 
1. Education & Professional Qualification 
• Minimum qualification: Associate’s, Bachelor’s Degree or equivalent 
• Preferred qualification: Combination of education and experience 

2. Knowledge/Experience 
• 1 or more years of HR experience – previous experience in Shared Service environment preferred 
• Must be fluent in English (written and verbal) and fluent Portuguese or Spanish (written and verbal) 
• Familiarity with HR systems, processes and practices 
• Ability to navigate and proficiency in working with HR systems (i.e. CHRIS and iTMS) 
• Ability to work efficiently with minimal supervision in a fast paced environment with the ability to multi-task and capable of establishing priorities 
• Ability to handle and maintain confidential and sensitive information 
• Strong analytical skills with strong attention to detail 
• Strong oral and written communication skills 
• Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions
 

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