Collections Specialist

Duration:-2 months extendable
Location: Ontario CA

Account Analysis
Create call list using crm and excel
Manage credit hold report for region to reduce number of items on the report
Manage assigned A/R Portfolio - Collect Past due and Resolve Liabilities
Make 70+ outbound calls and receive 25+inbound calls
Manage credit hold report for assigned portfolio
Resolve returned mail, checks, & chargeback disputes
Re print invoice/Debit/Credit/Statement/Ledger
Document Customers Account: Add professional documentation with pertinent information regarding call, action, inquiry, customer request, changes to account status/term/limit in SFA and use good judgement of what to note in Financials Customer Set up.
Process Credit Card by Phone Payments
Manage and resolve items in AR functional email account
Register customers on POHC site/Assist with questions on POHC site
Provide professional customer service to all when answering inquiries, concerns, educating on processes/policies, and in handling all business related matters
Assist in other areas and special projects as needed within specified deadlines and that areas work instructions

To succeed in this role, you should have the following skills and experience
A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.
3+ Years B2B Credit & Collections Experience
Strong written and oral communication to all customers and employees of all backgrounds
Follow work instruction (s) to complete tasks
Good comprehension and retention skills to adapt to new information quickly
Experience with decision making in credit holds, extending credit terms, and removing credit terms
Reliable in attendance 
Strong interpersonal skills
Manage high Outbound and Incoming call volumes
Ability to meet personal and team objectives
Good time management skills
Commitment to focus (limit distractions i.e. time wasters that interfere with productivity/meeting objectives)
Customer Service Experience background plus
High School Degree

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