This position is responsible for answering phones and processing sales orders for disposable products, field service parts requests and miscellaneous items, invoicing and filing.
Enter sales orders into SAP ERP system and work with technical support and shipping personnel to make sure that shipments are allocated and processed daily. Responsible to also monitor email and electronic fax orders.
Provide telephone coverage for customer service lines, answering general questions regarding product pricing, availability and shipment tracking.
Responsible to set up new customers and sending credit paperwork to Finance dept.
Filing and general office work.
Invoicing daily shipments.
Data entry in SalesForce for asset tracking and RMA processing.
This position will not have responsibility for a sales territory, but will support the overflow and provide backup support to CSR II & Sr CSR’s