Duration: : 4 months contract to hire
Location: Norcross, GA 30092
Knowledge, Skills & Abilities
Required Skills:
• High Level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organization skills.
• Ability to be the escalation point for product support for Customer Support and Johnson City.
• Desire to grow within the company.
• Ability to work within a team environment.
• Must be a self starter.
• Ability and desire to learn assigned business segment product line. May need to take internal product training.
• Must be detailed oriented.
• Ability to successfully complete required training program.
• Must have organizational knowledge in order to obtain proper product support.
• Must have the ability to navigate through multiple catalogs and online tools to provide product support.
• Must be able to cross, identify, select, and provide replacement parts.
• Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets.
• Must be able to quote replacement motor control center unit-only.
• Must be able to quote panelboards, switchboards, and motor control centers in certain situations.
Required Knowledge/Skills, Education, and Experience
• High School Diploma.
• 2+ years’ of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.
• Basic understanding of inventory management.
Preferred Knowledge/Skills, Education, and Experience
• Associate’s degree in General Business or related discipline.
• Strong knowledge of SAP, CRM systems and Quotation tools.