Desktop Support Tech

Desktop Support Tech
Duration: 6 months
Location: Seattle, WA

 Responsibilities:
  • Build, configure, support and troubleshooting hardware and software issues on laptops, desktops, mobile devices, and network printers to resolution
  • Interact with customers at all levels of the company, including VPs.
  • Must demonstrate excellent written/verbal interpersonal communication skills (to internal team/customer/external facing audience)
  • Ability to respond positively in stressful situations to difficult customers
  • Reimage laptops/desktops, backup user’s data, migrate users and reconfigure users’ custom settings
  • Assists with IT projects including real estate projects
  • Maintain and update inventory in asset tracking system
  • Provide end-user training as needed
  • Available for after-hours support for technical assistance, project and special events (if needed) 
Requirements
  • 3+ years of experience providing hardware and software support for desktop/laptop on MAC/Windows OS
  • Support for mobile devices (iOS, Android, and Windows)
  • Solid understanding of basic networking and active directory principles
  • 3+ years software support, especially Microsoft 365, OKTA, and VPN clients on MAC/PC
  • Experience with inventory tracking and maintaining the integrity of the collected asset information
  • Strong written and oral communication, and excellent customer service skills
  • Microsoft/Apple/A+ certifications are a plus!
  • A can-do attitude with a dependable work ethic

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