Tier 2 Onsite Systems Administrator

Job Title: Tier 2 Onsite Systems Administrator
 Duration: 12 Months
LOCATION:   Minneapolis, MN 55402
Job Description

This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in 
supporting User base by resolving technology issues and assisting in remedying 
business process issues, managing the lifecycle of User’s hardware & software, and 
maintaining inventory. Consult User base on company policies, standards, security 
awareness, and business continuity. 


. Strong problem solving/analytical/critical thinking skills 
. Self-starter with excellent organizational, administrative and interpersonal skills 
. Ability to multi-task and work in fast paced environment 
. Ability to work independently, with team, and with User base in a professional 
. Ability to develop good rapport and build strong relationships with User base and 
. Ability to present/train User base 
. Experience in troubleshooting and critical incident management 
. Experience in project and task management 
. Experience supporting Windows 7 & 10 O/S and Microsoft applications 
. Excellent oral and written, interpersonal, and communication skills 
. BS or equivalent experience (5 years of related experience in corporate 
computing environment) 

Technical Proficiency: 

Ability to use and understand the functionality of various IT programs, systems, and 
protocols (including, but not limited to): 

. Windows 7 and Windows 10 
. Microsoft Office 2007 to 365 
. Anti-virus/Anti-malware 
. Ticketing Systems 
. Hardware (Desktops and Laptops) 
. Mobile Devices and Applications (smartphone and tablets) 
. VPN 
. Remote Desktop 
. Backup Solution 

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