Duration: 12 months
Location: Santa Monica, CA
Job Title: Network/Operations - Help Desk Support II
***MUST BE A LOCAL CANDIDATE (Location is SANTA MONICA, CA)***
JOB TITLE: Help Desk Support II (12 month duration. If candidate is great, they will keep for 24 months)
Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory.
Consult User base on company policies, standards, security awareness, and business continuity.
Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills·
Self-starter with excellent organizational, administrative and interpersonal skills·
Ability to multi-task and work in fast paced environment·
Ability to work independently, with team, and with User base in a professional manner·
Ability to develop good rapport and build strong relationships with User base and teammates·
Ability to present/train User base·
Experience in troubleshooting and critical incident management·
Experience in project and task management·
Experience supporting Windows 7· & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills·
BS or equivalent experience (5 years of related experience in corporate computing environment)·
Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
Windows 7 and Windows 10·
Microsoft Office 2007 to 365·
Anti-virus/Anti-malware·
Ticketing Systems·
Hardware (Desktops and Laptops)·
TCP/IP· LAN/WAN · VOIP · Backup Solution · Remote Desktop · VPN · Mobile Devices and Applications (smartphone and tablets) ·