Account Services Management (DTJP00013034)Duration: 0-9 month(s)Location: Round Rock, TX 78682 [Candidates must be able to work onsite.]Pay rate: $14-15/hr on W2 Job Description:Accountabilities:Ensures contractual service support requirements are understood and managed. Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Presents operational and service level reports and explains service level support available to internal or external customers. Administers and manages the configuration of process related tools, reporting tools, and associated technologies. Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. Provides point of contact for process related questions or issues and facilitates process related meetings. Responsibilities:Leads intermediate-level service delivery processes and associated projects; interacts cross-functionally Owns one or more service delivery processes Manages service delivery processes in a standard service delivery environment Develop and lead monthly business reviews to Sr. level customers via teleconference Leads continuous improvement activities in support of customer or internal business processes Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs May provide supervision and guidance to new or less experienced account service analysts What companies do good candidates come from? Day to Day?- Invoices in Microsoft, working with fall out – whether they are incorrect with the vendor or on our end.What are the top 3 things you can’t live without?- Showing up, self-motivated - Aptitude with numbers, problem solve – can get tedious with PO’s and numbers, numerical acumenAccounting experience is a plus, will be working with tedious Purchase Order numbers-- has to have a keen attention to detail and the team relies on them for updated information in excel. Accounting + excel proficiency (EXCELLENT) + motivated to worko Someone has an accounting background/financeo Attention to detail – dates/numbers/partso MUST HAVE EXCEL EXPERIENCE – EXPERTISE– work off of a shared excel, one mistake is detrimental 1500 line items, as high as 3000 Pivot chart VlookupO prefer some experience, need to be concentrated on work