Complaints Coordinator(Quality Assurance)

Duration: 7 months with potential to extend
Location: San Diego, CA

Review and approve complaints to ensure that records meet clients and regulatory requirements 
• Responsible for day-to-day complaint management of quality, technical and adverse event complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives. 
• Receive initial complaint from any source (external and internal) and ensure all information/data is accurately captured at point of contact 
• Maintain an understanding of information/data required to be collected for technical and adverse events/ reportable complaints to ensure compliance with regulations and directives. 
• Review complaint data, assess for reportability and escalate to the safety teams for reportability assessment. 
• Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives. 
• Triage call from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit. 
• Reviews data entry and follow-up activities for completeness and timeliness 
• Closes files according to established guidelines to meet required timelines 
• Maintains a working knowledge of company policies and procedures, departmental processes, and associated procedures and work instructions IGT devices for IFUs, Manuals, Promotional Material; coronary and therapeutic procedures 
• Informs management of potential safety issues, emerging trends and/or concerns 

This is a complaints coordinator position (not customer service rep II) for medical device products 

Minimum requirements 
• Effective communication skills needed to provide clear and concise information. 
• Ability to read, write and speak English fluently 
• Solid knowledge of word processing, spreadsheet, database and presentation applications 
• Demonstrated organizational skills a must. 
• At least one of the following 
o Prior Complaint Handling Experience in Pharma and/or Medical devices 
o Catheter Lab Experience 
o Bachelor's/Associates degree or Certificate preferably in an engineering discipline or of a clinical nature 
o Experience in Medical 
Device Industry 
o Experience with FDA/QSR requirement & quality systems in Pharma and/or Medical devices (i.e. 21 CFR Part 820, Quality System Regulations , 21 CFR Part 803, Medical Device Reporting, The Privacy Rule, HIPAA , ISO 13485)

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