Technical Support Coordinator

Position: Technical Support Coordinator
Location: San Jose, CA 95002
Duration – 3 months with a possibility of going permanent


JOB SUMMARY:
         Responsible for backlog management of RMA equipment to optimize the turnaround time of repairs and loaner returns.
·         Responsible to process/track RMAs, maintaining backlog and shipping reports and driving timely return of materials.
·         Support part orders and fulfillment processes to support service activities.
·         Interface with customers (internal and external) via email and phone in the course of performing coordination duties.
·         Create, and maintain documentation, process standards, and service information.
·         Assist in monthly billing and invoicing activities.

POSITION SPECIFICATIONS:
·         Minimum of a High School diploma.  
·         Associated Science degree or some college preferred
·         5+ years of experience in a customer support position within high technology.  Healthcare a plus.


SKILLS AND ABILITIES:
·         Experience in a technical environment working with technical staff and external customers
·         Builds and sustains dynamic relationships with customers, field sales and internal organizations
·         Must be customer focused and results driven
·         Able to manage multiple tasks and prioritize appropriately
·         Detail oriented with good written and verbal communication skills required
·         Must have strong organizational skills- effective in following up with all pending matters
·         PC skills including use of Windows Operating systems and MS office applications are required



Thanks & Regards,
 
Venkatesh Aithal
Sr. Technical Recruiter
APN Software Services, Inc
39899 Balentine Drive, Suite 385, Newark , CA 94560
venkatesh@apninc.com  // www.apninc.com

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