PRINCIPAL ACTIVITIES Accurate processing of New Part Loads Handle customer referrals in a professional manner. Understand our catalog and products such as residential, commercial and industrial water systems Troubleshoot water pumps and peripheral product related issues Proficient use and understanding of Excel, engineering drawings and sizing/selection softwares Customer Service interaction towards end users, distributors and salesmen, assisting them to better understand our product lines Phone etiquette Handle and process customer inquiries and determine requirements to resolve them. Determine Tier 1 and 2 technical resolution for troubleshooting and quotations Prepare quotes including product selections, price and lead-time. This position is essential for the business to develop a close supportive relationship between customers, Product managers, sales force and the Engineering dept. EXPERIENCE AND TRAINING Required: BA or BS 4 year Degree - Currently Enrolled or completed - Preferred areas: Engineering, Mathematics or Science related Network software capable: MS office, Outlook, selection tools Effective verbal/written communication skills Comfortable in a fast paced environment, welcoming change and growth Ability to process a high volume of transactions with proficiency, accuracy and integrity Strong commitment to working with a team, providing excellent customer service and maintaining professionalism Preferred: Knowledge of business operating systems i.e. SAP or ERP systems 2 years of customer faced experience in a B2B technical product line Experience working with
Salesforce.com is a plus Experience with Sales OBJECTIVES Deliver results. A CSA possesses the ability to build collaborative relationships with customers, team members and other departments to consistently meet customer needs and concerns. They stay focused, achieve goals and are motivated by timely outcomes. Build through teamwork. A CSA acts as liaison between the customer and the facility. The CSR establishes good interpersonal relationships to further effective communication with other departments and deliver results quickly and satisfactorily. Lead with Character. A CSA leads by example and is always honest, credible and trustworthy. They keep their word and follow through on commitments. Inspire Commitment. The CSA is a facilitator who is able to motivate others toward common goals. They help people feel valued, appreciated and included, and in the process, gain the commitment of others. Create the Future. The CSA provides appropriate training and guidance to team members where necessary. They are continually learning and working toward self-improvement. They are unafraid to drive changes that ensure improvements to work tasks.