Windows Platform Engineer

Location: San Jose CA
 Duration: 6 Months+

 Role and Responsibilities:
Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature
Handle Client Platform Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements
Operate as the Subject Matter Expert (SME) for dedicated projects
Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from Global IT Support, ensuring minimum MTTR, and providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
Participate in cross-functional projects in support of end-user productivity and end-user computing security
Experience and Skills:
Min 5 years’ experience as a Windows Engineer with deep troubleshooting skills in 1,000+ Global Windows environment
5+ years’ hands-on IT Engineering experience in areas of hardware and software
Expert knowledge of Lenovo hardware and software versions
Knowledge of Security platforms highly desired
Proficiency with Configuration Management tools like Chef, Puppet and Salt and Git as Source Control
Expert in Powershell scripting
Application Deployments with Chocolatey
Excellent problem-solving and superior customer service skills required
Experience and knowledge of networking systems and concepts required
Ability to work both independently and within a team environment, being self-managed required
Excellent oral, written, interpersonal skills required
Experience with Change Control Process, Test Management and Documentation, Testing, Etc. required
Experience with process and procedure documentation required
Stays in touch with technology changes and our endpoint/end-user environment


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