Tier 2 Onsite Systems Administrator

Job Description
 
 This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in 
 supporting User base by resolving technology issues and assisting in remedying 
 business process issues, managing the lifecycle of User’s hardware & software, and 
 maintaining inventory. Consult User base on company policies, standards, security 
 awareness, and business continuity. 
 
 Skills/Qualifications/Experience: 
 
 . Strong problem solving/analytical/critical thinking skills 
 . Self-starter with excellent organizational, administrative and interpersonal skills 
 . Ability to multi-task and work in fast paced environment 
 . Ability to work independently, with team, and with User base in a professional 
 manner 
 . Ability to develop good rapport and build strong relationships with User base and 
 teammates 
 . Ability to present/train User base 
 . Experience in troubleshooting and critical incident management 
 . Experience in project and task management 
 . Experience supporting Windows 7 & 10 O/S and Microsoft applications 
 . Excellent oral and written, interpersonal, and communication skills 
 . BS or equivalent experience (5 years of related experience in corporate 
 computing environment) 
 
 Technical Proficiency: 
 
 Ability to use and understand the functionality of various IT programs, systems, and 
 protocols (including, but not limited to): 
 
 . Windows 7 and Windows 10 
 . Microsoft Office 2007 to 365 
 . Anti-virus/Anti-malware 
 . Ticketing Systems 
 . Hardware (Desktops and Laptops) 
 . Mobile Devices and Applications (smartphone and tablets) 
 . VPN 
 . Remote Desktop 
 . Backup Solution 
 . VOIP 
 . LAN/WAN 
 . TCP/IP 
 

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