Customer Fulfillment Admin/Receptionist

The Aftermarket Center (AMC) Customer Fulfillment Admin Contractor will be responsible for all activities from inquiry to remittance for orders. This includes facilitating customer transactions, order management, and overall customer service and being the onsite receptionist. 
 • Own order management, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts. This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and/or noted exceptions on quotations / purchase orders 
 • Manage and resolve commercial and technical risks. Includes resolving pricing issues, and technical clarifications as needed 
 • Greet visitors to the site, maintain security by following procedures, monitor visitor logbook, issue visitor badges 
 • Review, clarify and resolve disputed invoices 
 • Issue Return Material Authorizations and track returns 
 • Support Field Issue Report 
 • Run government and end user validation workflows 
 • Manage Customer creation process 
 • Manage shop fulfillment prioritization of customer specific orders 
 • Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings as necessary 
 • Manage blocked / hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment 
 • Work in close partnership with sales teams and Customer Fulfilment on customer and order related issues 
 • Collaborate with leadership for all necessary process improvements 
 • Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities 
 • Other tasks as necessary to support the Customer fulfilment team 
 
 Qualifications: 
 • Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries) 
 • Minimum 2 years of experience in customer parts and equipment service 

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