Sales Support

Duration:  6 months
Location:  Irvine, CA

Sales Support:

- Client-facing experience in a corporate setting 
- Account Management experience. Daily contact with clients, handling all aspects of the account. 

- Project Management experience a plus 
- Account Management tasks associated with various accounts. (ie: client concerns, invoicing questions, discuss sales in determining which product would best support client needs; submitting counts and orders, delivery issues/questions) 

- Assist sales in contracting process and current process for OneKey 
- Provide support with OneKey counts and product information 
- Run counts on all three platforms...DirectListSelect, OneKey, SKA 
- Support OneKey Web Product - demo, pricing, functionality questions 
- Weekly/daily 1:1 w/Sales reps 
- Follow all SOPs (Standard Operating Procedures) to ensure accurate information is provided to appropriate teams 
- Ability to multi-task in a very busy environment, meet quick turn-times and submit rush orders 
- Fulfill count/order requests and help move job along through the approval process 
- Assist other team members to help with workload 

- Provide support to the sales team with order processing, data counts, assistance to clients with product, pricing, and technical questions. 
- Interact with client or account manager on a regular basis to ensure commitments are met and client’s order delivery expectations are satisfied. 
- Write SOWs (Statement of Work), facilitate data tests, compile results for clients, coordination of data build, gather paperwork requirements. Maintain a 2hr turnaround from order request from client. 
- Facilitate SK&A data counts and orders; work with internal departments on any other relevant information to customers/sales requests. 
- Serve as a liaison between Fulfillment and Sales whenever a complex order is submitted to ensure the requested steps are fulfilled by requested date, and with highest level of quality and thoroughness. Including QC orders, as needed. 
- Maintain customer and account manager up to date on order progress, delivery status and ensure any delays are documented. 
- Assist on ongoing training for the sales reps and customer services team in terms of order requirements, best practices, and procedures once new hires have completed initial training. 

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