Title: Technical Course Developer
Location: San Jose, CA 95134
Duration: 6 Months
Description:
• The Technical Course Developer will build and maintain Education Services courses for network engineers or technicians who are responsible for AXOS, Cloud or Smart Home residential and business deployments for customers. Activities are expected to include:
• Gathering documented use cases and best practices as well as the knowledge and skills that define the domain
• Conducting the training needs analyses as well as designing and developing the learning materials to impart the knowledge and skills
• Working with subject matter experts (SMEs) to design, develop and publish learning content to the Calix Academy learning management system
Responsibilities:
4. Perform job-task analyses and training needs analyses as required, in order to determine scope, outline, content, and timeline of the project
5. Work with subject-matter experts to create course design specifications containing well-defined learning objectives, lesson topics, and learning activities
6. Develop course materials in accordance with approved course design specifications that meets the needs of the target audience
7. Develop a network of SMEs to support development, review, and approval of technical course materials
8. Create quality instructor-led courses and/or eLearning with hands-on activities within the appropriate timeframe to support product rollout
9. Write test items that adequately evaluate learner knowledge and skills
10. Perform quality assurance testing on courseware
Requirements:
11. At least 5 years of technical instructional design experience.
12. At least 2 years of Adobe Captivate (9 or higher) development experience
13. At least 2 years of producing online videos, product simulations and/or demonstrations
14. Expert in the Microsoft Office Suite including Word and PowerPoint
15. Experience building hands-on learning activities, knowledge checks, and exams for technical courseware
16. A strong knowledge of telecommunication products and services preferred
17. Self-directed worker who is proactive takes responsibility for on-time task completion
18. Detail-oriented
19. Bachelor's degree or an equivalent combination of training and experience