JOB DESCRIPTION:
Role & Responsibilities
• Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions.
• Working knowledge of Networking industry, products and protocols.
• Crisis management skills and ability to handle critical customer issues/problems.
• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Minimum Requirements:
• Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
• 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
• Good technical foundation in networking (CCNA equivalent level or above) is required.
• Knowledge of basic Routing and Switching and Wireless Lan Controllers.
• Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
• Strong communication skills, both oral and written.
• Good analytical skills.
• Ability to work independently.
• You're passionate about and have the ability to learn and work in a multicultural team environment.
• You're motivated by a service excellence attitude.
• You drive to achieve goals with limited supervision.
Desired Skills
• Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
• Knowledge of basic Routing and Switching and Wireless Lan Controllers.
• Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security
• Programming skills: Python, Java, Linux