Tech Consulting Engineer-Customer Delivery

JOB DESCRIPTION: 

Role & Responsibilities 
• Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions. 
• Working knowledge of Networking industry, products and protocols. 
• Crisis management skills and ability to handle critical customer issues/problems. 
• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. 

Minimum Requirements: 
• Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent). 
• 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience). 
• Good technical foundation in networking (CCNA equivalent level or above) is required. 
• Knowledge of basic Routing and Switching and Wireless Lan Controllers. 
• Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS. 
• Strong communication skills, both oral and written. 
• Good analytical skills. 
• Ability to work independently. 
• You're passionate about and have the ability to learn and work in a multicultural team environment. 
• You're motivated by a service excellence attitude. 
• You drive to achieve goals with limited supervision. 

Desired Skills 
• Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS. 
• Knowledge of basic Routing and Switching and Wireless Lan Controllers. 
• Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security 
• Programming skills: Python, Java, Linux 

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