Summary:
Plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. The technical skills include knowledge of production process and engineering technology. Education/Experience: Bachelor's degree in human resources or a related field. PMI or PMP certification a plus. 8-10 years experience required
Responsibility level:
Exercises independent judgment and will likely do without supervision. Skills and Competencies: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (Required).Ability to work independently and manage one's time (Required).Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods (Typically required).Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods (Required).Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, etc. (Required).Major Job Duties and Responsibilities: Provide post sale support to the National Commercial Sales Team. Single point of contact to customers post sale on CPE and Complex Network solutions. Work closely with customers, vendors and all internal departments from Engineering to Field Operations. Complete all required data collections required for CPE or Network services sold. Schedule daily meetings and manage multiple projects simultaneously to ensure timelines. Schedule cutovers and turn up of services - possible evenings if required. Ensure services are installed quickly and seamlessly for revenue and service initiatives. Provide all post installation documentation in Resource Book for customer and Account Team. Provide corporate training to Account Executives on process and products sold. Provide Project Management to organization in support of corporate initiatives. Assist in training initiatives as required on new technologies, processes and company procedures that affect service delivery groups. Participate on internal teams for new product roll out specific to provisioning & process. Support Sales Organization on database entry and new product training. Provide support to Field Operations on CPE products. Participate in corporate network upgrades to migrate customers seamlessly and without interruption.
Thanks and Regards,
Milind Kerkar
APN Software Services, Inc