Customer Service/ Order Specialist III

We have Job Opportunity for Customer Service/Order Specialist at Plano, TX with direct client. Please go through Detailed Job description below. 
Duration: 12 months. Contract only    
Here is a brief Job description:
SAP is Must
CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES 
·         Manages accounts 
·         Cultivate and foster positive relationship with customer via constant communication. 
·         Escalation – decision to be made if required 
·         Data on PO incorrect 
·         Contacting internally and externally to resolve 
·         Follow-up ongoing 
·         Using checklist to ensure accurate processing 
·         Understand audit process to ensure accurate processing 
·         Setup new customers 
·         Understanding of process through organization to complete setup. 
·         Daily management of PO inbox and ZORD system. 
·         Daily management of quotes RE’d. 
·         Daily review/manage order and item blocks within SAP. 
·         Respond to customer emails (internal and external) within 24 hour period to ensure customer satisfaction 
·         Managing credit card customers. (see below for details) 
·         Managing the ES Sample Order process 
·         Knowledgeable of SAP 
·         Understand material availability 
·         Analyze accounts where do they fall among other orders 
·         Escalate, negotiate, follow-up 
·         Analyze backlog consistently throughout the week to ensure financial, OTD metrics and Customer Satisfaction is met. 
·         Knowledgeable of customer’s PO systems 
·         Understand how they link with GE SAP 
·         Issues analyzed to resolve with internal and external teams 
·         Examples of customer systems: New Horizons, iSupplier, JP Morgan, Ariba, etc. 
·         Transfer of information between multiple portals, i.e. Lineage Power Mexico. 
·         Knowledgeable of internal teams outside of customer service 
·         Assist in resolving issues or concerns with system, product, material, shipping, returns 
·         Understand Supply Chain regarding 3rd Party. 
·         Understand roles and responsibilities of all personnel to better able to resolve daily issues. 
·         Understand process of NPI and how it impacts the order. 
·         Work with Factory and Product Management 
·         Includes follow-up consistently to ensure the least amount of delay in shipping customer order.
 
Communication 
·         Understanding each individual communication channel within the organization 
·         Knowing audience to communicate effectively to internal teams and customer. 
 

If you have the above qualification and interested to apply please reply with your updated resume, contact no. and expected pay rate and I will contact you to discuss further. 

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