IT Support

Duration:    9 months with the possibility of extension but not guaranteed
Location:    Draper, UT 84020


Installs and supports both hardware and software components for user group. Performs preventive maintenance, test and repair of equipment. Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues. Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction. Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups. Supports simple hardware/software applications. Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives. Assists with maintenance of local area network server systems. Impact is on limited to smaller areas of the business. Responsible for a single or small group of basic applications. Regularly receives direction. 
 
Hours: 8am-5pm - not flexible.
Duration: 9 months with the possibility of extension but not guaranteed.
 
Responsibilities:
Full understanding of call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution Identify incorrect process flows within the tracking system and influence change as Serve as a front line interface to users Possess full understanding of installing, troubleshooting, configuring, and repairing Windows client/server Recommend hardware and software solutions to the customer and the business unit Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments Assist in testing applications, serve Implement and install wide-scale data communication networks (wired and wireless) for internal company needs Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.) Implement and install Voice/Telecom systems, voice messaging system and deploy new phone and voice mail extensions Possess a full understanding of and use commands to configure, move, add, and change telephone extensions within the same building Independently troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments Communicate highly technical information to both technical and nontechnical employees Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. May be asked to conduct training to other technicians or non-technical employees Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base In offices outside the US, responsibilities may include: Manage all local IT EMC Equipment in ITAM (Asset Management) and the global AM database, Consult with GREF or Real Estate in preparation of cabling and design of Facility Projects
 
Must Haves: Windows 10, Office 365, data migrations, hardware break fix

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