Service Engineer 2

MUST be Bi-lingual in English and Spanish or Portuguese 
 
 Responsibilities 
 • Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare internal and external customers. 
 • Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers’ clinical workflow. 
 • Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned. 
 • Effectively analyze, document and resolve most technical issues independently. 
 • Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity. 
 
 Required Knowledge/Skills, Education, and Experience 
 • MUST be Bi-lingual in English and Spanish or Portuguese 
 • Associate Degree in IT or related field; Bachelor’s Degree a plus, but not required 
 • 1-3 years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops 
 • Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls) 
 • CISCO certificates CCNA and/or CCNP, a plus 
 • Highly-motivated team player with strong customer service and problem resolution skills 
 • To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am – 6.00pm). 

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