Title: Benefits Coordinator
Duration: 4 Months with possible extension
Location: Oakland, CA
JOB DESCRIPTION:
Under the direct supervision of the Benefits Manager and Benefits Specialist, the Benefits Coordinator provides a variety of support for the Benefits team. This is a high-volume, highly visible role and the incumbent must exhibit exceptional customer service skills, excellent oral and written communication skills with the ability to work in a fast paced environment handling competing priorities. The incumbent must be very detail oriented.
Essential Responsibilities:
• Prepares individual benefit packets for new hires and employees that change to benefit status during month. Also prepares packets for on-call and short hour employees.
• Enters new hire demographic information from Personnel Action Form (PAF) into eligibility system (HCOnline) in a timely manner so that newly benefited employees can enroll on line by deadline.
• Follows up with employees regarding missing forms/documentation needed for enrollment (beneficiary forms, marriage and birth certificates, domestic partner affidavit form).
• Assists Benefits Specialist with Tuition Reimbursement applications. Logs applications onto spreadsheet for each union group being tracked. Maintains spreadsheet and tracks incomplete applications until documentation has been provided.
• Scans approved and completed tuition reimbursement applications and forward to Accounts Payable for processing. Follows up with employees and/or managers checking on status of tuition reimbursement application.
• Enters address changes and other demographic changes into HCOnline.
• Supports benefits team in ongoing audit of all benefit enrollments in ADP, HCOnline, and benefit vendor systems. Makes corrections as needed, along with documenting any payroll adjustments needed to employee’s paycheck.
• Assists with ongoing benefits research for Benefits Manager and Benefits Specialist for special projects.
• Assists with scheduling offsite locations for Transamerica 403(b) representative to meet with employees. Coordinates and communicates with vendor to ensure that meeting scheduler is set up timely.
• Complies with established hospital and Human Resources Department customer service standards. Maintains the confidentiality of all employee information.
Additional Responsibilities:
• Provide additional clerical support and data entry tasks to benefits team as needed .
• Other duties as assigned.
Supervisory/Management Responsibilities: None
Communications Required:
• Excellent written and verbal communication skills.
• Excellent customer focused service skills.
• Ability to work well with staff, co-workers, peers and managers.
• Ability to responds positively to instructions, procedures and feedback.
• Proactively communicate to employees and benefits team regarding any issues or obstacles that may interfere with meeting deliverables; respond quickly to customer needs and concerns.
Knowledge, Skills, and Abilities:
• Ability to work with a high degree of accuracy and at a fast pace.
• Ability to adapt quickly to changes in systems, processes, or policies.
• Ability to multi-task and prioritize workload.
• Ability to follow set procedures and ensures a high level of accuracy in documentation and data.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to represent the Human Resources department in a positive, professional manner.
Technical Knowledge:
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Prior experience with HRIS preferred.
Minimum Education: High school or GED.
Education Notes: Associates Degree preferred.
Minimum Experience:
Two years clerical experience or equivalent required. Prior experience in Human Resources performing in a similar role highly preferred.