Help Desk Support II

 Job Description: Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. 
Consult User base on company policies, standards, security awareness, and business continuity.
 · Strong problem solving/analytical/critical thinking skills
 · Self-starter with excellent organizational, administrative and interpersonal skills
 · Ability to multi-task and work in fast paced environment
 · Ability to work independently, with team, and with User base in a professional manner
 · Ability to develop good rapport and build strong relationships with User base and teammates
 · Ability to present/train User base
 · Experience in troubleshooting and critical incident management
 · Experience in project and task management
 · Experience supporting Windows 7 & 10 O/S and Microsoft applications
 · Excellent oral and written, interpersonal, and communication skills
 · BS or equivalent experience (5 years of related experience in corporate computing environment)
 Technical Proficiency:
 Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
 · Windows 7 and Windows 10
 · Microsoft Office 2007 to 365
 · Anti-virus/Anti-malware
 · Ticketing Systems
 · Hardware (Desktops and Laptops)
 · Mobile Devices and Applications (smartphone and tablets)
 · VPN
 · Remote Desktop
 · Backup Solution
 · TCP/IP  

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field