Technical Writer (JIRA)

Here is a brief job description:
MUST HAVE JIRA EXPERIENCE
An energetic, outgoing technical writer with a broad range of experience in cloud platform engineering, software development, and an understanding of how a global service-centric organization works.   
Someone who is comfortable with building relationships with highly technical internal stakeholders, know how to interview service engineers who are too busy to give interviews, and have the ability to convert technical content to internal standards without changing the meaning.   
A leader, a self-starter, and a fast learner who takes initiative and is adaptable to process changes.   
This is a position with a lot of autonomy and opportunity to build and implement information architecture. 
Someone that enjoys a challenge and seek to influence your work and working environment
***Requirements***
+5 years' experience
Bachelor’s degree in a writing-intensive field or significant work experience in start-ups or fast-paced enterprise technology-development environments Impeccable written English skills 
Strong team-player attributes with outstanding communication, organization, and interpersonal skills 
Strong time-management and prioritization skills Information gathering and interviewing skills 
Experience in developing internal engineering documentation 
Experience in using Confluence to develop large document libraries 
Comfort with swiftly changing dynamic software development situations 
Ability to learn new technologies quickly 
Ability to establish and follow style and usage guidelines 
Ability to drive, follow, and evangelize cross-team processes 
Experience in (and commitment to) capturing and maintaining institutional knowledge 
Knowledge of cloud infrastructure concepts and technologies 
Knowledge of Wiki markup, HTML, and XML 
Experience in using enterprise-grade bug-tracking systems such as JIRA 
A proven history of fearless hands-on product use and a strong user advocate mentality 
 
Bonus Experience (to help get your foot in the door) People management experience or leadership of a significant documentation team effort 
Experience in working with SMEs and cross-functional teams across various time zones 
Experience in using authoring, desktop publishing, and graphics software 
What You’ll Do
Write highly technical internal content for SaaS Service Center and Service Desk programs.
Work closely with engineers and internal stakeholders to develop a strong, functional, up-to-date, and well-curated internal knowledge base.
Work closely with engineers and SMEs to build out internal documentation sites. 
Deliver accurate technical and functional documentation on time and with a high degree of quality. 
Build a knowledge base that is discoverable, easy to use, and understandable to our internal teams. 
Document best practices across the organization in real time. 
Contribute to strategic initiatives around onboarding new products, developing standard operating procedures, and developing automation tooling. 
Work closely with other members of the technical content team to ensure uniformity in workflow and writing style. 
Collaborate with trainers to develop learning materials for the SaaS organization. 
Why Join the Oracle SaaS Cloud Operations Documentation Team
The Oracle SaaS Cloud Operations Documentation team is part of Production Engineering and Operations (PE&O) that delivers IT services to run Oracle Cloud.  At Oracle SaaS operations, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up. These are exciting times in our space---we are growing fast, still at an early stage, and working on ambitious new initiatives.

I look forward to hearing from you
 
Cordially,
 
Mohammed Abdul
 APN Software Services, Inc .
 39899 Balentine Drive, Suite 385, Newark, CA 94560 .
 Direct: 510.623.5049
 Ph.: 510-623-5050 Ext. 107 | Fax: 510.623.5055 | Email: abdul@apninc.com

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