Title: Technical Analyst
Duration: 3-6 months [6 months with likely extensions or potential to convert to FTE]
Location: Remote
MUST HAVE- Horizon view/Windows 7/10/Server Operating systems
Job Description:
*This role is to support the migration from windows 7 to windows 10-3000 users, so this is to provide support to the end client.
Ensures optimum IT infrastructure performance and integrity related to VMware Horizon VDI and hosted applications.
Ensures consistency and synchronization across global infrastructure components and environments.
Ensures performance optimization, and maintenance by following operational procedures for maintaining and upgrading technology as required.
Will be required to assist in supporting new and existing applications within a hosted environment and running on VDI.
Works with other IT groups and business units to troubleshooting and resolving technical problems.
Involvement with data gathering activities in support of technology capacity assessment, reporting, and forecasting.
Accountabilities
Installs and supports both hardware and software components for user group Performs preventive maintenance, test and repair of equipment Evaluates system configuration and software to ensure effective use of hardware resources Addresses and resolves hardware, software and customer issues Engages users to determine their potential future business requirements Provides positive customer experience with each customer interaction
Responsibilities
Responsible for installation and maintenance of diverse hardware/software systems and supporting large user groups Supports multiple hardware/software applications Plays a significant role in selection and evaluation of hardware and software Analyzes business needs and recommends ways to optimize PC hardware resources in achieving business objectives Responsible for maintaining and installing local area network server systems Impact is limited to one or few business areas May assists lower level team members Works on assignments of a diverse scope where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions Regularly exercises discretion and independent judgment on business matters of significant impact Analyzes business needs and recommends ways to optimize IT policies and procedures in achieving business objectives
Minimum Skills*:
Sense of humor, accountability, humility, and urgency
Proficiency with Microsoft client and server technologies
Strong technical aptitude
Scripting experience (WMI, Power Shell, Puppet, etc.)
Ability to execute autonomously
Ability to multi-task
VMware Horizon / View / VDI 7.x
VMware vSphere 6.x
RDS application hosting
Windows 10 advanced usage and troubleshooting
Server 2016 advanced configuration and troubleshooting
Foundational knowledge of ITIL
MUST HAVE:
Horizon View
Windows 7/10
Server Operating systems
Desired Skills*:
VMware AppVolumes experience
VMware UEM experience
VMware WorkspaceOne experience
Education/Experience:
BS +3 years of experience or 5 years of relevant experience in an enterprise environment