Title: HR Record Management Specialist
Duration: 0-9 months
Location: Round Rock, TX 78682
Provides daily operational support for internal client group on record keeping, onboarding, off boarding, internal transfer, employment contract management (country specific), allowance changes and leave tool management. May also support country specific tools and systems. Streamlines and simplifies end-to-end HR operations processes for optimal efficiency and effectiveness. Oversees and manages a wide range of team members benefits administration/programs (i.e. medical/social benefits & claims, life and supplementary insurance, pension and allowances) that includes team member consultation as well as addressing business escalations and operational issues. May also oversee and/or provide ongoing support of talent acquisition and learning and development shared services activities. Manages the ongoing relationship with external vendors. Reviews vendor s support and practices to ensure compliance with government and company regulations. Establishes continuous improvement process, whereby performance translates directly into correction action plans and resulting improvements. Collaborates across HR functions and payroll to ensure accuracy of team members pay items and end-to-end process compliance and improvement. Ensures HR practices/procedures comply with government policy change implementation and local laws, statutory and audit requirements. Provides support to ensure HR/Finance audit compliance on CSA, Business Audit, SOX and local country/city statutory audit. Provides ongoing onsite HR operations support spanning from transactions to management reporting. Provides training to team members and managers on HR systems, policies and processes. Actively leads or participates in global, regional or local HR initiatives.
Exercises limited judgment within narrowly defined HR procedures and practices to determine appropriate action Ensures HR practices and procedures are compliant to local laws and statutory/audits Uses combination of standard practices and procedures and critical thinking to provide guidance to unique HRBPs or Knowledge centers questions Contributes to and assists in the development of projects/processes that align with Share Services Management strategy Performs benefits administration and on- site shared services work Assigned special projects or tasks Interacts with inside and outside customers and vendors Participates on cross-functional team
Notes from PMO:
Skilled in all Microsoft applications. Able to multi-task in several different systems at once. Strong communication skills. Able to identify and resolve issues. This is a customer services multitasking role. Need someone who can work in multiple systems, speak to multiple people a day (up to VP) and solve issues. They will provide training for this role.
Look for strong customer service backgrounds with strong communication skills and able to multitask.
MUST BE INCLUDED AT TOP OF RESUME. HAVE CANDIDATE ANSWER ALL THREE QUESTIONS:
1. Have you ever worked remote/mobile? How did you or would you adapt to working primarily remote/mobile?
2. Tell me about a time when you were faced with a new process. How did you react and adapt to the situation.
3. Tell me about a time that you helped resolve a particularly difficult customer issue.