Financial Support Specialist

Duration: 3-4 months with potential to extend
Location:  Framingham MA


Support Business to Business (B2B, Hospital to Home (H2H) and Senior Living) billing and AR activities accurately and timely as required. 
• Perform all Month-End tasks timely and accurately for all assigned customers, including reconciling monthly revenue. 
• Collaborate with stakeholders such as Operations, Sales, Contracts and Accounting departments to ensure all B2B (B2B, H2H and Senior Living) accounts are maintained accurately. 
• Develop and maintain a strong business relationship with business partners to optimize customers, programs and business partners’ experience. 
• Work with relevant stakeholders to ensure the timely and accurate collection of billing related data for efficient and accurate billing. 
• Research and resolve all customer billing inquiries (phone and email) timely, and issue/process credits where applicable. 
• Process sales and service contracts orders as needed. 
• Support and backup other Financial Operations as needed. 
• Capture timely, accurate, and thorough documentation of processes, procedures, and reporting standards of all aspects of the billing functions in both manual and electronic platforms. 
• Communicate issues immediately with supervisors, and take proactive, prompt, appropriate action to correct all problems.  
• Support Co-ops program by helping students in learning the different software and processes including PeopleSoft, Salesforce, Manman and Vantive.  
• Maintaining records in an efficient, effective, and organized manner, and promptly and accurately files/archives documents to ensure appropriate access while maintaining confidentiality. 
• Exhibit knowledge and skill in the general operations of the Financial Operations department, and comprehension of the functions of other departments within the organization as it relates to the position. 
• Perform assigned tasks in compliance with internal controls and policies 
• Perform additional duties and projects as requested. 

We are looking for: 
• Bachelor’s or Associate’s degree in Finance or Accounting preferred; or three years of relevant experience required. 
• Experience with financial reporting and customer service preferred 
• Must be proficient in Microsoft office suite including Excel, Access, PowerPoint and Word. 
• Possess strong analytical and critical thinking skills. 
• Have strong Customer Service Philosophy and demonstrates exemplary customer service through demeanor, approach to relationships with employees and customers, and through leadership style. 
• Knowledge and experience with Peoplesoft, Manman, SAP, ValuePlus and Quickbooks, is a plus. 
• Demonstrates ability to learn other proprietary system tools such as Salesforce.com. 
• Ability to learn quickly, function in fast paced environment and work on multiple tasks simultaneously. 
• Team oriented, ability to gain the cooperation of others in pursuit of company goals. 
• Strong work ethic with proven track record of dependability and consistency. 
• Able to think independently, have strong problem solving skills, and have a continuous improvement mentality. 
• Planning, organization and effective time management skills preferred. 
• Must be willing to work a flexible schedule. 
• Must have excellent time management skills and able to work under pressure 
• Must have excellent problem solving skills. 
• Candidate must be reliable and committed, Responsible, takes initiative  
• Works well independently as well as in a Team environment. 
• The position will interact with both External and Internal customers so candidates must have excellent written and verbal communication skills, 
• Ability to work in a fast paced environment.

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