Technical Support Engineer-Cloud Security

Technical Support Engineer-Cloud Security
DURATION:  Minimum of six months, based on business need, budget approval and performance.
Potential for extension or conversion to full time employee for qualified candidate.

Location:  RTP Durham, NC (1st preference) or Richardson (2nd preference) - onsite only

INTERVIEW METHOD:  1st and 2nd Round - Webex with Video (possible 3rd Round if needed)

What You'll Do
You'll review customer data in the form of network topologies, and crash, log, or other device files for anomalies and deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
You will effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.
You'll provide guidance and training to other members of the team

Minimum requirements
You have UNIX/Linux/FreeBSD knowledge. 
UNIX/Linux support experience
You own a BS in a technical field (CS/CE/EE preferred)
You have 3+ years of experience in network support
You possess 3 years experience supporting network security products
You have strong communicational skills
You're passionate for learning new technologies

Desired Skills
You are able to do Wireshark analysis
You have Web Proxy support experience
You have Python Programming experience, Shell scripting in PERL and other scripting languages.
You are knowledgeable in standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
You have good networking knowledge and a solid understanding of switches, routers, firewalls and subnetting.

Thanks & Regards, 
Imran (Emu) Shikalgar 
APN Software Services, Inc 
39899 Balentine Drive, Suite 385, Newark, CA 94560 
510-402-4704 (Voice & Text) 
Phone: 510-623-5050 Extn.129 | Fax 510-623-5055 | Imran@apninc.com 
linkedin.com/in/imranshikalgar

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file