HR Chat Representative

Main Responsibilities
•           Assist team members, leaders and HR employees with any and all related HR topics and issues via Chat tool.
•           Exercise some judgment within narrowly defined procedures and practices to determine appropriate action.
•           Works on assignments routine in nature and of limited scope.
•           Apply working knowledge and understanding of Human Resources programs, processes, applications, policies and administration to assist customers.
•           Work cross-functionally with other departments (as required) to coordinate resolution.
•           Maintain awareness of programs, methods and techniques needed to facilitate on-going administration of HR.
 
Skillset
•           Prefer BS/BA degree or an acceptable equivalent combination of education related training and experience.  At least 1 year experience in customer service or Human Resources preferred, but willing train a recent college grad
•           Basic knowledge of following software preferred: Windows, MS Office (Outlook, Word, Excel).
•           Strong verbal and written communication skills.
•           Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
•           Strong commitment to quality and attention to details.
•           Prior experience in dealing with confidential information.
•           Ability to work independently with regular supervision while handling stressful situations.
•           Must be well-organized, self-starter and quick learner as well as highly motivated to perform the duties assigned.
 
***Prefer recent college grad with interest in HR, or candidates with Customer Service experience.
 
Work Environment: Collaborate team environment communicating very closely over skype and phone all day long. Fast paced environment.
Selling Points: Recent College Grads Welcome. 
Schedule: Need availability to work 11:00 am - 8:00 pm CT Shift. Once fully trained, option to work from home (at least part-time).

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