Title: Technical Analysis Sr. Associate
Location: Los Angeles, CA
Provides technical support and training to personal computer and PC and/or Mac network users. Assists users in solving problems using available hardware and software tools
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
Installs and supports both hardware and software components for user group
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources
Addresses and resolves hardware, software and customer issues
Engages users to determine their potential future business requirements
Provides positive customer experience with each customer interaction
Strong ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting skills
A+ and Apple Certification (ACSP) required, MCSE or ACTC equivalent is preferred.
Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Applies good knowledge of processes and resources required to perform analytical and technical tasks on Mac systems
Local travel to client sites
Applies good understanding of customer service techniques as required to address PC/Mac
Please send me your confirmation that no one else has contacted you for this position apart from APN Team.
APN Software Services, Inc.
39899 Balentine Drive, Suite 385, Newark, CA 94560
Direct: 510.870.8798 | Fax: 510.623.5055 | firstname.lastname@example.org