Claims Team Lead - Liability


Title: Claims Team Lead – Liability
Location: Omaha, NE 68116
Duration: Direct Hire
Shift Hours: 7.5 hrs per day, 5 days/week
Claims Line of Business: GL - General Liability

·         Supervises multiple teams of GL Specialists and/or multiple claims colleagues for wide span of control; and delegates duties to others within the unit as needed.
·         Identifies and advises management of trends, problems, and issues; makes recommendations on course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for assigned office(s).
·         Provides technical/jurisdictional direction to GL Specialists on claims issues and resolution.
·         Compiles, reviews and analyzes management reports and takes appropriate action.
·         Performs quality review on claims in compliance with audit requirements, service contract requirements and quality standards.
·         Reviews reserve amounts on high cost claims and claims over the authority of individual GL Specialists.
·         Maintains periodic review of claims that are litigated, sensitive, or questionable as determined by the client.
·         Maintains contact with client on claims and promotes professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes on specific claims as requested by client.
·         Maintains frequent diaries on complex or high exposure claims.
·         Ensures that direct reports are properly licensed in the jurisdiction serviced.
·         Ensures claim files are coded correctly and adequate documentation is made by GL Specialists.
·         Supports the organization's quality program(s). 

         Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
·         Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
·         Provides support, guidance, leadership and motivation to promote maximum performance.


Education & Licensing:
·         Baccalaureate degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.

·         Six (6) years claims management experience related to general liability claims and two (5) years claims supervisor experience required.

Skills & Knowledge:
·         Thorough knowledge of claims management processes and procedures for multiple product lines
·         Excellent oral and written communication, including presentation skills
·         PC literate, including Microsoft Office products
·         Leadership/management/motivational skills
·         Analytical and interpretive skills
·         Strong organizational skills
·         Excellent interpersonal skills
·         Excellent negotiation skills
·         Ability to work in a team environment
·         Ability to meet or exceed Performance Competencies

Thanks and Regards,
Swapnil Sawant
APN Software Services, Inc (
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-943-5241 / Fax 510-623-5055 
Email Id:


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