Duration: 6-8 WEEKS
Responsibilities will include:
-Look up customer contact information in current Oracle system.
-Validate contact information.
-Contact customer to request tax certificate - contact via phone, email through Salesforce, and direct mailings.
-Receive tax certificate from customer, validate authenticity (training will be provided) and load certificate into system.
-Track progress and provide weekly status updates to management team.
-2+ years experience providing customer care.
-Experience using Oracle ERP system.
-SAP experience would be a plus (not required).
-Experience using Excel for data entry and manipulation (pivot tables).
-Excellent customer service skills; effective and courteous communicator.
-Good follow-up, detail-oriented.
Customer Services Representative III is responsible for providing excellent customer service, to assist and support the Customer Service and Commercial teams.
Mid level competency using PowerPoint, Excel and Word. Outlook skills and knowledge of Oracle ERP system.
Has at least 2 years experience working in the administrative and/or customer service field. Professional demeanor and excellent phone and communication skills.
Proven ability to work effectively on a team or as an individual.
Proven ability to multi-task.. Research customer data and make customer calls, manage tax certificate collection processing,
Generates report for tracking documentation received, handles multiple projects, and prepares status reports.
Requires a Bachelors Degree. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.
Ability to meet critical deadlines. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required.
Typically reports to a supervisor or manager. Understand the impact on customer service. Provide knowledge and accurate information to customers.