Program Support Rep

Description:
Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including: 
• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications. 
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice. 
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management. 
Role Purpose: 
• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. 
Principal Accountabilities: 
• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
• Quickly assesses the user's issue and provides first level support for problem resolution. 
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
• Works under moderate supervision and typically reports to the Customer Service Supervisor. 
Minimum Education & Experience: 
• We require candidates to have a minimum Call Center background of 3 + years. 
• HIPPA certified, or experience in claim processing preferred. 
• Bi-lingual (English/Spanish) preferred. 
• Pharmacy Technician experience preferred.

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